• HOW DOES THE PRE-SALE WORK?
• HOW DO I REGISTER?
• WHAT IS THE QUEUING PROCESS?
• WHAT IF THE EVENT SELLS OUT?
• WHAT IF I CAN NO LONGER ATTEND?

When does the Pre-Sale start, and how do I sign up?  

The Pre-Sale for Mall Grab, Vivid Sydney at Carriageworks will begin on Thursday 13 March, 9am AEDT. Please check the Mall Grab page for details.

Pre-Sale tickets will be available to purchase online only. Due to the high demand for events, this is the fairest way to manage the queue. 

To gain Pre-Sale access to an event at Carriageworks, you need to create or update your Carriageworks account and select ‘Mall Grab’ as an interest before Thursday 13 March, 8:30am AEDT.

All Carriageworks account holders who have registered Mall Grab as an interest will receive an email before the Pre-Sale starts with a direct link to join the ticket booking queue.   

Click here or visit http://my.carriageworks.com.au/account/interests to create or update your Carriageworks account. Make sure to opt in to receive emails from Carriageworks to receive the latest updates about the Pre-Sale.  

Don’t miss any important updates – add boxoffice@carriageworks.com.au to your safe senders list and regularly check your email’s junk/spam folder.

I’ve updated my interests, now what?   

All Carriageworks account holders who have selected Mall Grab as an interest will receive an email before the Pre-Sale starts with a direct link to join the ticket booking queue. 

You will receive an email with your Pre-Sale link at 8:30am (please allow up to 10 minutes for delivery) on the day of the Pre-Sale. If you do not receive the email, please contact Carriageworks via boxoffice@carriageworks.com.au. 

Click on the link in the email to join the queue.

How much are the tickets?   

Visit the Mall Grab page for the latest information. Ticket prices start from $109. A $5 booking fee applies to all transactions.

All tickets are General Admission. There are no assigned sections or seats.

How many tickets can I buy?  

There is a limit of six (6) tickers per transaction. If you would like to buy additional tickets, you will need to re-join the queue after completing your transaction. 

What happens if the Pre-Sale sells out?  

All tickets will be available to purchase during the Pre-Sale. If the event sells out during the Pre-Sale, we will not hold a General Sale.

If tickets remain available after the Pre-Sale, the General Sale will begin on Friday 14 March, 10am AEDT, as stated on the Mall Grab page. 

If you miss out on tickets, we recommend joining the waitlist available on the Mall Grab page. 

How do I create my Carriageworks account to access the Pre-Sale?  

1. To create your Carriageworks account, click here or visit https://my.carriageworks.com.au/account/create.  
2.  To register, you will need to provide information including your full name, home address, email address, and phone number.  
3.  In the section “How Can We Contact You?”, select “Yes!” to opt in to receive emails from Carriageworks, as a Pre-Sale link will be emailed to you directly.  
4. Scroll to the section labeled ‘Let Us Know The Events You Are Interested In!’ and check the box next to ‘Mall Grab’. 
5.  Click “Create Account”. You will receive an email confirmation with your new account details. 
6. Make sure to add Mall Grab as an interest and opt in to receive emails from Carriageworks before Thursday 13 Mar, 8:30am AEDT, to receive the latest updates about the Pre-Sale.
   
   

I already have an account. How do I update my interests to access the Pre-Sale? 

To update your Carriageworks account, click here or visit http://my.carriageworks.com.au/account/interests.  

Login to your existing account with your email and password. If you’re not already on the ‘Update Your Interests’ webpage, click the person icon in the top left and select ‘Update Your Interests’ in the dropdown menu. 

In the section “How Can We Contact You?”, select ‘Yes!’ to opt in to receive emails from Carriageworks, as a Pre-Sale link will be emailed to you directly.  

Scroll to the section labeled ‘Let Us Know The Events You Are Interested In!’ and check the box next to Mall Grab. Click “Save Changes” to update your preferences. 

A message will appear confirming that your changes have been saved.  

Make sure to add Mall Grab an interest before Thursday 13 Mar, 8:30am AEDT, and opt in to receive emails for Carriageworks, to receive the latest updates about the Pre-Sale. 

Queue-it – What’s up with this ticketing queue?  

The Queue-it system is a virtual waiting room that provides fairer and controlled access to the ticketing site. It’s in place to help manage the very high, rush-hour traffic flow of patrons looking to purchase tickets. You may have seen queue-it used by other online ticketing providers or peak-period holiday booking sites.   

 How does the queuing system work?   

• Before Pre-Sale
  If you click through from your Pre-Sale email, you may land on a holding webpage. You can remain on this page or return for the start of the Pre-Sale.   

• Commencement of Pre-Sale
  Regardless of what time you land on the holding webpage, you will be assigned a random place in line, along with everyone else who also arrives before the Pre-Sale begins. 

• After Pre-Sale has commenced
  If you join the Pre-Sale queue after it has started, you will be placed at the end of the line. From that point on, everyone is added to the queue in the order they join. 

You will be able to track your place in the queue and your waiting time before getting to the webpage to buy tickets.  

Do I have to keep my webpage open in order to stay in the queue?   

Once you have your place in the queue, you have two options:   

• You can leave the webpage open and wait. If you do this, do not click refresh. Once it’s your turn, the ticketing page will automatically display, and you will have 15 minutes to complete your transaction; or   
• You can pop your email into Queue-It to receive a link via email notifying you when you’re at the front of the queue. Keep in mind: e-mails may be moved to your spam folder or delayed. It’s best to check in on your queue status. Once it’s your turn, you will have 10 minutes from receiving the email to re-join Queue-it using the link emailed to you, and then 15 minutes to complete your transaction. Make sure to check your spam for the email from Queue-It.
  
  

What if I miss the 10-minute window to re-join the queue or don’t complete my transaction within 15 minutes?  

If you miss your window of time to re-join the queue or don’t complete your transaction within 15 minutes you will need to join the queue again, at which time you will be placed at the back of the queue.

How long will the queue be?   

Providing an exact estimate of the wait time isn’t possible, as it will depend on how many people want to buy tickets at that particular time, and how long those in front of you in the queue take to complete their transaction and free up a place on the site.   

Queue-it will show live updates on your place in the queue and your estimated wait time.

Will the queue be in place for the General Sale?   

Yes, the same queuing system will be used for the General Sale if there are any tickets left after the Pre-Sale. All tickets will be available to purchase during the Pre-Sale. If the event sells out during the Pre-Sale, we will not hold a General Sale.   

How do I buy tickets?  

Once it’s your turn, you will have 15 minutes to complete your transaction.  

Make sure you are logged into your Carriageworks account.  

In the “Available Selections” select the ticket you would like to purchase. 

The ticket price will appear, alongside a dropdown menu to select your quantity of tickets.  

Select the number of tickets you want to purchase. Please note, there is a limit of six (6) tickets per transaction for this event.

If you would like to purchase additional tickets, you will need to re-join the queue after your transaction is completed.  

Click “Add to Cart”. This will take you to your “Shopping Cart”. Check your order details are correct.   

If the cart information is correct, select “Check Out”. This will take you to a webpage to review your order. Check your order details are correct, then read and agree to the Terms & Conditions, and enter your payment details.  

We recommend having your card details ready to quickly process your payment. Carriageworks accepts payments via Visa, Mastercard, American Express and Apple Pay. We do not accept other forms of payment, including but not limited to Afterpay and Klarna. 

Enter your payment details and select “Complete Payment.”  

Once your transaction has been processed, a confirmation message will appear on the webpage. You will also receive an order confirmation via email. Please allow up to 10 minutes to receive this email and check your spam/junk folder. 

Your tickets will be emailed to you 24 hours before the show date. 

I missed out on tickets; how can I get my hands on some?  

If the event sells out, we recommend joining the waitlist, which will be available on the Mall Grab page. 

Alternatively, for a safe and secure way to find tickets to sold-out shows, Carriageworks has partnered with the official resale platform Tixel. We recommend only purchasing tickets from resellers through Tixel. 

I no longer want my tickets, can I get a refund? 

Under our ticketing Terms & Conditions (see here), all sales are final at the time of purchase, and we do not offer refunds. 

Carriageworks has partnered with Tixel, an official resale platform, to offer a safe and secure way to resell and find tickets to sold-out shows. If you would like to resell your ticket via Tixel, please email boxoffice@carriageworks.com.au and we will provide instructions on how to do so.

Can I give my ticket to someone else? 

If anyone you know would like to attend the show in your place, they are welcome to use your ticket. Please note if you opt for this, the tickets will remain under your name and if any issues occur, we will be limited in our capacity to assist the new ticketholders.