Carriageworks: Covid-Safe Plan

Welcome back to Carriageworks. We are open Wednesday to Sunday, 10am-5pm, with the weekly Carriageworks Farmers Market every Saturday, 8am-1pm. This is your guide to a safe and enjoyable visit.

Carriageworks is a registered COVID-Safe business. To ensure the wellbeing of our visitors, we are following strict guidelines set by NSW State Government and Live Performance Australia. Help us keep everyone safe by supporting our COVID-Safe plan.

If you feel unwell
Please do not visit if have experienced cold or flu like symptoms in the past 14-days, are awaiting the results of a COVID-19 test, or have returned from overseas or a hotspot area. Stay home and take care.

Wear a mask
We strongly recommend wearing a mask at all times when visiting Carriageworks, particularly when attending a live performance in one of our theatres.

Register at entry
All visitors are required by law to provide contact information for contact tracing. We have QR codes at entry so you can register with your phone. Please speak to a staff member if you need assistance.

Good hand hygiene
Please use hand sanitiser provided at entry and throughout the site.

Physical distancing
Please practise physical distancing at all times. Avoid congregating in public areas, queue wherever indicated and always follow instructions from staff.

Attending a performance
On arrival, download your eTicket and have it ready on your mobile phone for scanning. If you do not have access to email, our box office team will assist you, but please keep interactions to a minimum. The box office will open 30-minutes before each event.

Follow staff guidance and head straight to your designated seat. Theatre capacities are restricted by a 4 square metre rule. For this reason, spare seats will be allocated between designated seats. You must sit in the seat assigned on your ticket. Patrons will not be permitted to change seats, as this will impact other audience members.

We have updated our terms and conditions to meet COVID-safety guidelines. Please refer to this for our ticket returns policy. Our presenting partners may have their own returns policy. Check partner websites for details.

Cloak room closed
Large bags and equipment will not be permitted in theatres. You may be denied entry to an event if you are carrying a bag or item larger than A4.

Food and drink
Under NSW Government regulations you cannot stand while consuming alcohol. If the cafe is open during your visit, please take a seat in the public space after purchasing a drink or snack. Please note we are prohibited from providing water stations or disposable cups.

Cashless payments only
Please bring a credit or debit card for any onsite purchases, as we accept cashless payments only.

Travelling to Carriageworks
We encourage travelling outside of peak hours.

Accessibility
We are committed to making Carriageworks accessible to all patrons. If you have any access requirements or questions, please contact us ahead of your visit. Further details can be found here.

Enhanced daily cleaning
We have implemented enhanced cleaning procedures across the precinct. This includes regular cleaning of high-touch surfaces throughout the day. Please be mindful of high traffic areas and keep touching to a minimum.

Carriageworks Farmers Market
The market will operate as a shop-and-go service for the community. Strict safety measures and a Visitor Code of Conduct are in place for the wellbeing of our visitors, stallholders and staff.

We hope you enjoy your experience at Carriageworks and greatly appreciate your support.

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