Carriageworks: Covid-Safe Plan

Carriageworks is a registered COVID-Safe business. To ensure the wellbeing of our visitors, we are following strict guidelines set by NSW State Government and Live Performance Australia. Help us keep everyone safe by supporting our COVID-Safe plan.

If you feel unwell
Please do not visit if have experienced cold or flu like symptoms in the past 14-days, are awaiting the results of a COVID-19 test, or have returned from overseas or a hotspot area. Stay home and take care.

Masks are mandatory
All visitors (13 years and older) are required to wear a mask within Carriageworks. Please bring your own mask. By entering Carriageworks you agree to wear a mask in the public space, Bay 21 Exhibition and in the theatre spaces. Unless you have a legitimate medical reason, non-compliance will result in denied entry or on the spot fines by authorities. Thank you for keeping our community safe.

Register at entry
All visitors are required by law to provide contact information for contact tracing. We have QR codes at entry so you can register with your phone. Please speak to a staff member if you need assistance.

Good hand hygiene
Please use hand sanitiser provided at entry and throughout the site.

Physical distancing
Please practise physical distancing at all times. Avoid congregating in public areas, queue wherever indicated and always follow instructions from staff.

Attending a performance
On arrival, download your eTicket and have it ready on your mobile phone for scanning. If you do not have access to email, our box office team will assist you, but please keep interactions to a minimum. The box office will open 30-minutes before each event.

Carriageworks has been granted an exemption by NSW Health to increase audiences at Carriageworks up to 75% of capacity. Patrons will not be socially distanced from other audience members within the theatre, we will continue to seat you with your booking group. Please note that this capacity condition may change in the future.

We have updated our terms and conditions to meet COVID-safety guidelines. Please refer to this for our ticket returns policy. Our presenting partners may have their own returns policy. Check partner websites for details.

Cloak room closed
Large bags and equipment will not be permitted in theatres. You may be denied entry to an event if you are carrying a bag or item larger than A4.

Food and drink
Under NSW Government regulations you cannot stand while consuming alcohol. If the cafe is open during your visit, please take a seat in the public space after purchasing a drink or snack. Please note we are prohibited from providing water stations or disposable cups.

Cashless payments only
Please bring a credit or debit card for any onsite purchases, as we accept cashless payments only.

Travelling to Carriageworks
We encourage travelling outside of peak hours.

Accessibility
We are committed to making Carriageworks accessible to all patrons. If you have any access requirements or questions, please contact us ahead of your visit. Further details can be found here.

Enhanced daily cleaning
We have implemented enhanced cleaning procedures across the precinct. This includes regular cleaning of high-touch surfaces throughout the day. Please be mindful of high traffic areas and keep touching to a minimum.

We hope you enjoy your experience at Carriageworks and greatly appreciate your support.

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