Conditions of Sale

1. All ticket sales are final at the time of purchase and are non-refundable except as outlined in the Live Performance Australia Ticketing Code of Practice or as required by Australian Consumer Law.
2. Carriageworks reserves the right to deny any request for an exchange or refund outside of the requirements as laid out by the Live Performance Australia Ticketing Code of Practice or as required by Australian Consumer Law.
3. All ticket exchange or refund requests must be made by the ticketholder (whose email is attached to the order) in written format to boxoffice@carriageworks.com.au
4. Ticket exchanges can be made up to 24 hours before your performance date at the request of the ticketholder whose email is attached to the order. Exchanges are subject to availability and a fee of $2 per ticket will apply.
5. Tickets can only be exchanged for a different performance date of the same production at Carriageworks’ discretion. For exchanges of tickets of a higher value than the original price paid, the ticketholder is liable to pay the difference in ticket price at the time of the exchange.
6. Any tickets purchased online or over the phone through Carriageworks are subject to a non-refundable booking fee of $5. Booking fees are not applicable for in-person bookings.
7. In the event audience capacity is reduced and the ticket you have booked is no longer available, Carriageworks reserves the right to refund tickets based on time of booking.
8. We may impose a maximum ticket limit to specific events. Unless otherwise specified, the maximum number specified applies to the event or season overall, not to each performance. Tickets purchased in excess of a ticket limit may be cancelled and refunded without notice.
9. Carriageworks is not liable for auxiliary expenses (eg. cost of travel, accommodation) incurred by you in relation to attending a Carriageworks event, including if the event is cancelled or rescheduled unless required by law. You should consider refund policies of goods or service providers when making arrangements to attend Carriageworks.
10. By acquiring a ticket for an event and/or seeking to attend an event, you agree to these General Terms and Conditions.
11. By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions and any other terms and conditions notified at the time of sale.
12. We may impose other terms and conditions of sale in relation to specific Events, in which case you will be notified of these at the time of sale, including on our website with the information relating to the specific Event.

Winter Multibuy 2025 Offer

1. Tickets will only be eligible for the multibuy discount when purchasing tickets for three or more individual productions. The offer is not applicable to multiple ticket purchases for the same production.
2. Tickets are only eligible for the multibuy discount when tickets to three or more individual productions are purchased in the same order. The multibuy discount is not applicable to tickets purchased to individual productions across multiple orders and therefore cannot be applied retrospectively.
3. The multibuy discount is only applicable to standard, concession or 30 Down ticket prices.
4. Multibuy ticket holders are entitled to free, unlimited exchanges between dates within the same production, however ticket holders will be liable to pay for any ticket price difference at the time of the exchange.
5. Multibuy ticket orders are subject to a $5 booking fee per order.
6. Valid identification will be required if booking concession or 30 down tickets. Failure to provide appropriate ID may result in the patron being charged full price for their ticket.

Resale Restrictions

Carriageworks is the only authorised ticket seller for events at Carriageworks, unless we specify on our website that there are other authorised ticket sellers for a specific event. We strongly recommend you only purchase tickets from an authorised ticket seller.

If you wish to resell your ticket to a Carriageworks event, you may do so via our authorised third-party resale partner, Tixel. If you purchase tickets from another source, such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised reseller, you risk that these tickets are fake, void or have previously been cancelled.

You agree that Carriageworks tickets cannot be resold for more than 110% of the original supply cost. Tickets resold for more than this amount are subject to cancellation in accordance with our General Terms and Conditions for Tickets and Attendance at events. We may request evidence of the resale price paid to enforce this resale restriction.

Tickets must not be included in packages or used in advertising unless authorised by us in writing.

Concessions
Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and entry to the venue. Concession prices are available with a full-time student card, Centrelink Pensioner card, Veteran’s Affairs cards, members of MEAA, and Australian Government-issued seniors cards. Senior savers cards are not accepted. Failure or refusal to provide valid proof of concession may result in non-admittance or upgrade to a standard ticket which will incur additional cost.

Companion cards
People who hold a valid Companion Card will be issued a complimentary ticket when they support a ticketholder with a disability or frailty. To reserve tickets please call Carriageworks on +61 2 8571 9001, Wed-Sun 10am-5pm. You may be asked to present your Companion Card at the event. Please note other presenting companies may not always permit Companion Cards.

Children at Performances
For ticketed events taking place inside a theatre, Babes in Arms (Under 2) are admitted free without an allocated seat, so long as they remain in the arms of their parent/guardian throughout the performance.

Unless otherwise specified, we do not provide supervision of children. All children requiring supervision (under 18 years old) must be always be accompanied by a supervising adult and may be refused admission or attendance if not accompanied by a supervising adult.

Please note that unless a show is specified as a children’s performance, most performances are considered unsuitable for young children. Age restricted events will be indicated in event information. Please contact boxoffice@carriageworks.com.au for more information.

Donations

All donations of $2 or more are fully tax-deductible. Acknowledgement of your gift and a tax receipt will be sent to you by email. Please allow up to 10 working days for processing of your receipt. Donations of $1000 or more will be acknowledged on the , online and various printed publications at the discretion of Carriageworks.

Carriageworks can accept donations for the value of your ticket (booking fee not included) in accordance with relevant laws. Carriageworks may ask whether ticket holders are willing to forgo the exchange/refund and donate the price paid for the ticket.

Cloakroom & Lost Property

You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.

Cloakroom facilities are not always available at Carriageworks. Therefore, we discourage you from bringing large items with you to events as we may not be able to accommodate them.

Cloakroom facilities are provided free of charge on a performance requirement basis as deemed by Carriageworks. It is your responsibility to collect any cloaked items after the performance. While all care is taken, Carriageworks accepts no responsibility for loss, theft or damage to any items deposited in the cloak room. Carriageworks reserves the right to refuse to accept any item for deposit in the cloak room. Uncollected items will be logged as lost property post event.

Lost property will be held at the Box Office located in the Public Space. Please note that anything not collected after 2 weeks from date of being logged is disposed of by Carriageworks.